Terms & Conditions

How do I make a booking?

To book your chosen holiday, contact your travel agent or book direct to us. If booking through one of our authorsed travel agents the first named person on the booking (who must be at least 21 on sailings originating in North America and 18 on sailings from South America, Europe, Asia, Australia and New Zealand) must compete and sign our booking form. This must then be handed to your travel agent. You full name as it appears on your passport, as well as your date of birth, must be given at the time of reservation.

You must pay a deposit per person as per the schedule below (or full payment if you book within cancellation penalty period) at time of booking.
Up to 5 nights $100.00***
6-9 nights $250.00 ***
10 nights or longer $450.00 ***
Galapagos $450.00***
*** Double deposit for suites

Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. Please see the onboard sales consultant for full details. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. There may be an exception to our standard transfer fees for Onboard bookings, please ask for further details onboard. Please note that any bookings made onboard will be subject to these booking conditions.

How do I obtain the lowest price per person?

The prices shown in this brochure cover our flexible pricing programme. The pricing pages show the minimum price that you will pay. The minimum prices relate to selected sailings only and this pricing is not available on all sail dates shown. The price will vary by ship, itinerary, sailing dates and stateroom category. Pricing may change at any time; please either contact your travel agent or our reservations department direct.

What does the price include?

All prices quoted are person in US Dollars and are based on two people sharing the specified stateroom. Some elements of your holiday, including what is and not included in the price will vary by itinerary. For example, what is and is not included in the price of a cruise holiday on Celebrity Xpedetion, Celebrity Xperience and Celebrity Xploration may differ slightly from the information set out below and you should ask your travel agent or go to celebritycruises.com for further information. However, generally cruise only prices include the following where applicable: full board accommodation, entertainment* on board ship; and all relevant taxes excluding those set out below.

The price does not include flights, and unless otherwise agreed, shore excursions and personal expenses (for example, on-board drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc.); hotel meals onshore (unless otherwise stated); transfers to and from the ship or any other transfer arrangements; travel insurance; service charges, i.e. tips or gratuities on board or ashore; anything else which is not specifically mentioned as being included in the price.

* A charge may be made for some entertainment activities onboard.

We reserve the right to include a fuel supplement when making a booking. The value of the supplement will be confirmed to you at the time of making a booking with us.

Will the price change?

We may increase or decrease the prices of unsold cruises at any time. The price of your chosen cruise will be confirmed at the time of booking. After your booking is confirmed but no later than 30 days prior to your sail date, we will only vary the price if there is a variation in the cost of any transport included in the price (including fuel) and/or inany dues, taxes or fees payable for any services (for example, port taxes or charges of any sort). Only if any such increase(s) exceeds 2% of the total cost of your holiday will we ask you to pay more. If any additional amount we ask you to pay is greater than 10% of the cost of your cruise (excluding any insurance premiums or amendment charges), you will be able to cancel your bookings without penalty. You will then be sent a full refund of all monies you have paid to us for your cruise, except for any insurance premiums and amendment charges.

We will tell you about any increase in the cost of your cruise by sending your travel agent a surcharge invoice. You will have 14 days from the issue date printed on that invoice to tell your travel agent in writing that you want to cancel if the additional amount you are being asked to pay is more than 10% as set out above. If you do not tell your travel agent in writing that you wish to cancel within 14 days, we are entitled to assume you do not wish to and are prepared to pay the additional amount. Any such additional amount must be paid with the balance of the cost of the cruise or within 14 days of the issue date printed on the surcharge invoice, whichever comes first. We guarantee that these are the only circumstances in which our prices will be increased after confirmation and that in any event we will not ask you to pay more within 30 days of the departure.

Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

What information must I provide to you and why?

From time to time we may be required to pass on to applicable immigration authorities, airlines and/or possibly other authorized bodies certain personal and other details relating to our guests. Additionally we will request certain information relating to you such as insurance details and emergency contact information. You must provide the relevant details, where available, at the time of booking your cruise or no later than 70 days prior to your departure, whichever is the later. We strongly recommend you visit our website at celebritycruises.com and click on ‘Already Booked’ then ‘Online Check-in’ and submit these details online. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to published sailing time.

If you are unable to compete the online check-in process and print your Xpress pass, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the finds can be transferred to us, so you can then complete your online check-in.

Please note, all guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. If you do not have access to the Internet, please see your travel agent. They will advise you on how this information can be provided or verified. Our procedures may change and we will inform you of any changes at the time of booking or as soon as possible thereafter. We may need to pass the information you give us at the time of booking or later to the various suppliers who provide the elements which make up your holiday. This will include at least some of the information you provide to us. If you fail to supply the details requested, both fully and accurately, we are entitled to refuse your booking or, if you fail to provide them at a later date you may not be permitted to board your cruise ship and/or outward and/or return flight. We will not accept any liability in this situation and we will not pay you any compensation or make any refunds. You will be responsible for your onward/return travel arrangements. If failure to have this information results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing is according.

Payment/Cancellations and Refunds

If you or anybody travelling with you wishes to cancel either your/their holiday, you must immediately give notice in writing to your travel agent or us, as applicable. The cruise will only be cancelled on the date we actually receive written notice of cancellation from you or your travel agent, as applicable. Please note where your booking has been made via a travel agent, we can only accept their cancellation of the booking. Insurance premiums and amendment charges cannot be refunded in the event of cancellation.

The following cancellation charges as set out below will apply to cancelled bookings:

* Or deposit amount, whichever is greater
Please note: cancellation charges for festival sailings being 89 days prior to sailing however timings and circumstances may differ so please contact the organization you booked with for full details.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to your insurance company.

Where any cancellation reduces the number of full paying members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price.

Cancellation charges for Celebrity Xpedition, Celebrity Xperience and Celebrity Xploration
To avoid a cancellation charge, a notice of cancellation must be received prior to the departure date for the Celebrity Xpedition, Celebrity Xperience and Celebrity Xploration sailing as follows:

For guests making bookings onboard any of our ships different deposit, payment terms and cancellation policies may apply. Full details will be provided at the time of booing onboard.

Can I make changes to my booking after it has been confirmed?

Should you wish to make any change to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavor to assist you, we cannot guarantee we will be able to meet any such request. No charge will be made to change any details if you notify your travel agent of the change prior to penalty cancellation period. After this date, if you request a change, this will be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable. The changed arrangements will then be treated as a new booking.

What if I am travelling with a group?

Please consult your travel agent for deposit, payment, cancellation and other information. Terms and conditions for those travelling in a group are different to those which apply to individual bookings.

Shore/Land Excursions and Refunds

To ensure you do not miss out on your chosen shore excursion, we strongly recommend that you visit our website celebritycruises.com to reserve your place. These must be booked at least 5 days prior to your sailing date. Please note that by purchasing your shore excursions in advance you will avoid the need to visit the busy explorations desk on board the ship. Alternatively you are free to explore and make your own arrangements at each port of call travel documents permitting (except on cruises to the Galapagos Islands).

Please see separate shore excursion brochure or land excursion brochure for details and contractual conditions. Celebrity Cruises Inc. is not responsible for any injuries or losses sustained while guests are ashore, whether on organized excursions or otherwise. Our deposit and refund policy for shore excursions or optional land excursions vary. Please consult your travel agent or www.celebritycruises.com/excursions for details.

Pregnancy

All pregnant guests are required to declare their condition upon booking. If pregnant guests have entered, or will be entering, their 24th week as of sailing period, they will not be allowed to board the ship or undertake the cruise. A physician’s Fit-to-Travel note stating that they are in good health, not a high risk pregnancy, and not entering the 24th week is required for all pregnant guests.

Guests with Special Needs

We seek to assist those guests with disability and reduced mobility by making reasonable endeavors to cater for those with special services/assistance requirements. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our sips to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Please advise us in outline of any special requirements you may have at the time of booking e.g. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. We will also provide wit your first Confirmation Invoice a “Guest Special Needs” form (also available on celebritycruises.com) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing.

You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent in writing about any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities). Please provide as much information as possible.

Except asset out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Please contact special_needs@celebrity.com for further information.

Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship.

Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Certain conditions (for example, use of tenders) may prevent guests with wheelchairs form going ashore at certain ports of call. Please note: Ships operating in the Galapagos do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy.

We regret we must reserve the right to refuse to allow anyone to travel in accordance with EU Regulation 1177/2010. This includes a refusal in order to meet safety requirements established by international, union or national law of those competent authorities, or where the design of the ship or port infrastructure (including terminals)and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner.

Air Arrangements

If you did not make your air travel arrangements through Celebrity, be aware that the departure times for land tours are not guaranteed. If you are purchasing a nonrefundable air ticket, you should discuss with your travel agent or air carrier the difficulties associated with non-refundable airfares. RCT cannot be held responsible for any change/cancellation penalties associated with these non-refundable airfares. Note: If you have another type of medical condition that has not been mentioned, please inquire about policies and procedures that may affect your cruise.

Advanced or delayed sailing/itinerary changes

In the event of strikes, lockouts, riots, weather conditions, mechanical difficulties or for any other reason whatsoever, Celebrity may, at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing or port of call and may, but is not obliged to, substitute another vessel or port of call, and shall not be liable for any loss whatsoever to guests by reason of such cancellation, advancement, postponement, deviation or substitution. Celebrity shall not be responsible for any failure to adhere to the arrival and departure times published in this brochure for any of its ports of call. While every effort will be made to adhere to the specifics shown herein for a cruise/Cruisetour, circumstances may necessitate changes or deviations there from. All schedules, itinerary destinations, hours of arrival and departure, hotel and/or conveyances and other aspects of cruise/ Cruisetour programs are subject to change without prior notice. Neither Celebrity nor any affiliated party shall be required to refund any portion of fare or other charges or make any compensation under these circumstances. We regret we cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary. We and the Master of the ship have the right to omit any port(s), call at any additional port(s), deviate from the advertised itinerary in any way or substitute another ship or port. In addition, we will not be responsible for any failure to meet the arrival or departure times shown in this brochure for any port(s) of call. Normally, changes in the itinerary are to protect the interest and safety of our passengers. In Alaska the Wilderness Express railcars are pulled behind the Alaska Railroad passenger train. Although scheduled times are published for the Alaska Railroad trains, track conditions and other rail traffic may result in significant variations from the published schedule. Royal Celebrity Tours has no control over this schedule.

What about circumstances which are totally outside Celebrity’s control?

Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your cruise or any other services we have promised to arrange or provide cannot be provided at all or as promised as a result of circumstances which are totally outside our control (“force majeure.”) When we talk about circumstances which are totally outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Such events are likely to include war or threat of war, acts of terrorists or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and all similar circumstances which are outside our control.

What is the guest’s liability?

You must ensure that you are using an up-to-date brochure when you book your cruise. We cannot accept any liability whatsoever for any mistakes or any incorrect/inaccurate information which results from the use of any out-of-date brochure. It is your responsibility to ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents and that these are valid and in order. Each guest agrees to indemnify Celebrity for all penalties, fines, charges, losses or expenses incurred or imposed upon Celebrity by virtue of any act, omission or violation of law by the guest. Each guest, or if a minor, his or her parent or guardian, shall be liable to and shall reimburse Celebrity for all damage to the ship and its furnishings and equipment, or any property of the ship, caused by any willful or negligent act or omission on the part of the guest.

Can passengers be refused to travel?

We are delighted to have provided a safe and enjoyable cruise to millions of guests over the years. To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the right to refuse to accept a booking request from an individual or group and reserve the right to cancel an existing reservation. For more details, see our Refusal to Transport Policy and Guest Vacation Policy, each of which is available on-line at www.celebritycruises.com. The Refusal to Transport Policy provides, among other things, that a booking request may be denied, for example, where the guest’s conduct on a prior cruise has resulted in disciplinary measures by Celebrity Cruises. Celebrity Cruises is not liable for its refusal to transport any passenger or for its removal of any guest in accordance with these policies. In addition, Celebrity Cruises shall not be required to refund any amount paid by any guest who must leave the cruise vacation prematurely pursuant to the either policy, nor shall Celebrity Cruises be responsible for lodging, meals, return transportation or other expenses incurred by the guest or for any consequential or punitive damages. Guest Behaviour Policies On every Celebrity vessel, we are committed to providing every guest with a cruise vacation that is a touch above. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies that is available on board. We thank you in advance for your compliance. IMPORTANT: A violation of Celebrity’s Guest Behaviour Policies is cause for appropriate corrective action, including confiscation of improper materials or items and disembarkation of the guest(s) from the vessel. Those policies are subject to change without notice and without liability to Celebrity. Celebrity is free to adopt additional rules not stated in those policies.

What happens if I have a complaint and how are the disputes settled?

In the unlikely event you have reason to complain during the cruise, you must immediately notify the Pursers Desk and the provider of the service in question (if not us). Any offers, future credits, payments or claim settlements accepted by you while on board the ship constitute to full and final settlement of your problem and no further correspondence will be considered. If a problem cannot be resolved to your satisfaction and you wish to follow up on your complaint, you must write to us, giving your reservation reference number and full details of your complaint, within the time frame specified in the Cruise Ticket Contract. We regret we cannot accept liability for any complaint or claim which is not notified entirely in accordance with this simple procedure. Any dispute between a guest and Celebrity Cruises (or its agents, independent contractors, concessionaires and suppliers, together with the employees and servants of each of the foregoing.) in connection with a guest’s cruise booking or cruise vacation shall be litigated, if at all, in and before a court located in Miami, Florida, USA, to the exclusion of the courts of any other state, territory or country.

Price and Brochure Accuracy

Please note, the information and prices shown in this brochure may have changed by the time you book your cruise vacation. While every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen cruise with your travel agent at the time of booking. Celebrity Cruises, Century, Constellation, Eclipse, Equinox, Infinity, Millennium, Reflection, Silhouette, Summit, Solstice, Xpedition, AquaClass, AquaSpa, Celebrity Life, Celebrity Select Dining, Hot Glass Show, iLounge, Qsine, SeaPass, Uniquely Unordinary, are trade/service marks of Celebrity Cruises Inc. These terms and conditions do not apply to Celebrity Xpeditions adventures. Visit www.celebrityxpeditions.com for more details. Ships’ registry: Malta. For Celebrity Xpedition, ship’s registry: Ecuador.