Guests with Special Needs
We seek to assist those guests with disability and reduced mobility by making reasonable endeavors to cater for those with special services/assistance requirements. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our sips to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Please advise us in outline of any special requirements you may have at the time of booking e.g. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. We will also provide wit your first Confirmation Invoice a “Guest Special Needs” form (also available on celebritycruises.com) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing.
You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent in writing about any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities). Please provide as much information as possible.
Except asset out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Please contact email@example.com for further information.
Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship.
Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Certain conditions (for example, use of tenders) may prevent guests with wheelchairs form going ashore at certain ports of call. Please note: Ships operating in the Galapagos do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy.
We regret we must reserve the right to refuse to allow anyone to travel in accordance with EU Regulation 1177/2010. This includes a refusal in order to meet safety requirements established by international, union or national law of those competent authorities, or where the design of the ship or port infrastructure (including terminals)and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner.